Frequently Asked Questions
Everything you need to know about upgrading your home's hardware.
What is the standard delivery time for UK orders?
We typically process and dispatch orders within 1-2 business days. Standard delivery across the UK usually takes 3-5 working days, while express options are available at checkout.
Do you provide screws and fixings with the handles?
Yes, all our handles and knobs come supplied with standard M4 25mm screws. If you have particularly thick cabinet doors, please contact us and we can provide longer fixings.
What is your return policy if I change my mind?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the items in their original packaging for a full refund.
Are your products suitable for use in kitchens and bathrooms?
Absolutely. Our hardware is finished with a high-quality protective lacquer to resist moisture and wear, making them perfect for high-traffic areas like kitchens and bathrooms.
Do you offer trade discounts for interior designers or contractors?
Yes, we love working with the trade. Please reach out to our support team with your business details to apply for a professional trade account and exclusive pricing.
How should I clean and maintain my new handles?
To maintain the finish, simply wipe your handles with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners, as these can damage the protective coating over time.